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Return & Refund Policy
Alex Surgical Surgical Instruments / 2009-10-28

 "N+1+1" Policy

Our instruments are complex but our Policy is easy! 

To wipe off all your worries and concerns, Alex Surgical Provide particular "N+1+1" after-sale support!

What is "N"?
"N" means No matter when and where you buy Alex Surgical products from our website, you can get the instruments Exchanged if they have quality defects within 5 days the package is received. 
What is the first "+1"?

The first "+1" means you can get the package Fully Returned and the Refund even without any reasons when buy from us for the first time.  That is to say: Feel free to try our products, take no risk at all!

What is the second "+1"?

The second "+1" means you can get certain product Exchanged if the size is not what you want when you buy this kind of products for the first time. That is to say: Feel free to try all our product lines,  you may choose the inappropriate one, but the right one is waiting for you!

If you have any problems with Alex Surgical, just feel free to Contact Us. We are always there waiting for you!


Several conditions must be met before we refund an item. We also offer partial refunds if conditions for a full refund is not met. Please note that some of our items are non-refundable. You can call our Customer Support Hot-line or contact us by email we will be glad to clarify for you.
If the returning package doesn't include all the accessories and parts it was shipped with, the cost of the accessories and parts will be deducted from the total product price and can only warrant a partial refund.
When the package finally returns to our office, we will examine the item and offer a complete refund if the above required conditions is met. If there are missing or parts and accessories, we can offer a partial refund depending on the item condition. Refund items do not include shipping fee.
We reserve the right to  identify the condition and specification of the item.

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